At TripleE Creations, every custom piece is made with care, attention, and the details you provide. Because many of our products are personalized, our return policy is designed to be fair while protecting the time and work that goes into each order.
Please read this policy before placing an order.
Most TripleE Creations products are custom-made or personalized. This may include engraved hats, cutting boards, signs, gifts, logos, names, messages, artwork, and bulk orders.
Because these items are made specifically for you, custom and personalized products are not eligible for return or refund unless:
Please review all names, dates, spelling, logos, and design details carefully before submitting your order.
If an item is not personalized or custom-made, it may be eligible for return within 2 days of delivery.
To qualify for a return, the item must be:
Items that show signs of use, wear, damage, or alteration may not be accepted.
We want your order to arrive exactly as expected. If your item arrives damaged, defective, or incorrect, please contact us within 2 days of delivery.
Please include:
Once we review the details, we may offer a replacement, correction, store credit, or refund depending on the situation.
If you need to cancel an order, please contact us as soon as possible.
Orders may only be canceled if production has not started. Once customization, engraving, design work, or production has begun, the order can no longer be canceled.
Bulk and wholesale orders are prepared based on the details approved by the customer. Because of the size and custom nature of these orders, they are not eligible for return unless there is a production error, damage, or an issue caused by TripleE Creations.
We recommend reviewing all order details, quantities, logos, spelling, colors, and deadlines before approving a bulk order.
If your return or refund request is approved, we will process the refund to your original payment method when possible.
Please note:
Exchanges may be offered for eligible non-custom items, depending on product availability.
Custom items cannot be exchanged unless there is damage, a defect, or an error caused by TripleE Creations.
Customers may be responsible for return shipping costs unless the return is due to a mistake, damage, or defect caused by TripleE Creations.
We recommend using a trackable shipping method when sending back an approved return.
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
To start a return or report an issue with your order, please contact us first. Returns sent without approval may not be accepted.
TripleE Creations
Rio Grande Valley, TX
Phone: (123) 456-7890
Email: info@tripleecreations.com
Custom hats, gifts, and branded pieces made simple for businesses, events, teams, and bulk orders.